Page 27 - JaKita 07th Edition 2021

EXCELLENT 27
CIVIL SERVANT

and to always have empathy in each service,” said Bureaucratic Reform always granted them awards
Ade. since 2017 to 2020. The head of implementing unit at
South Jakarta PTSP agency was honoured with The
With the achievement, she got promoted to be the Best Role Model for Public Service title. “I hold on to a
head of implementation unit at Kelapa Gading PTSP principle that a great service would only be achieved
agency. In her new office, she didn’t stop to give the when people feel satisfied. If they feel satisfied with
best service for people of Jakarta. Although she was our service, that means we have succeeded.”
aware she faced bigger challenges there, for there
was more services to be given in the area. “It was With her excellent work, the provincial government of
a challenge for me to give the best services for the Jakarta has succeeded in getting the highest score
community,” she said. (A) in each aspect of the assessment, including
its service policies, professionalism of the human
From her evaluation, there were many factors that resources, facilities, public service information
hindered the process of public services at Kelapa system, consultation and complaint services and
Gading district. Besides the very occupied residents, also innovations for public services.
she found out there were many agents who helped per
residents. “They were still being served according to
our procedure,” told Ade. “As long as the requirements
are completed, we still serve them as usual. We
understand that many residents are too busy so they
need these middlemen.”

Today, the agency has a new delivery service
called AJIB to improve the service. With this newly
launched innovation, residents can take care of their
documents at PTSP through AJIB online. “This service
is totally free,” said Ade.

Ade said through this AJIB service, residents don’t
need to go to the district office. Instead, they just
need to make a call or apply through AJIB online. An
“A great service would only be achieved
officer would then pick up the documents and deliver
when people feel satisfied. If they feel
them back.
satisfied with our service, that means we
After a year of duty at Kelapa Gading district office, have succeeded.”
Ade had to moved out to South Jakarta, at the
Administration Unit of Capital Investment and One- Ade Reviyanti Siregar,
Stop Integrated Services Agency (PMPTSP). Even Head of Administration Unit at South
though she’s been moved out to a new place, it Jakarta PMPTSP Agency
didn’t cease her willingness to give the best for the
community.

With her being assigned at South Jakarta PMPTSP
agency, the Ministry of Administrative and

7th EDITION 2021
Sarana Informasi Pemerintah Provinsi DKI Jakarta